Gambling is meant to be entertainment — nothing more, nothing less. jilieo is committed to giving every Pakistani player the tools, information and support they need to stay in control and play safely.
At jilieo, we believe that responsible gambling is not an afterthought — it is a core part of how we operate. Whether you are following Pakistan cricket, placing markets on PSL T20 matches, or enjoying slots late at night in Lahore or Karachi, we want your experience to remain enjoyable, controlled and within your personal limits.
Problem gambling can affect anyone, regardless of income, background or how long they have been playing. The warning signs are not always obvious, and that is precisely why jilieo has built a suite of practical tools directly into the platform — giving you the power to set boundaries before they become problems.
This page explains every responsible gambling feature available to jilieo players, how to access them, and where to find independent support if you or someone close to you needs help. We strongly encourage all players to read it — not just when things go wrong, but as part of getting started on the platform.
Every feature on jilieo is designed with player wellbeing as a primary consideration.
Set daily, weekly or monthly loss caps so your bankroll stays under your control.
Timed reminders and session limits help you track how long you have been playing.
Temporarily or permanently close your account the moment you feel you need a break.
These tools are available to every registered player at no cost. You do not need to be in crisis to use them — setting limits from the start is the smartest way to keep gambling fun.
Set a maximum deposit amount per day, per week or per calendar month. Once your limit is reached, the platform will prevent further deposits until the period resets. Reducing a deposit limit takes effect immediately; increasing it is subject to a cooling-off delay to protect against impulsive decisions.
Separate from deposit limits, loss limits cap the total amount you can lose over a defined period — daily, weekly or monthly. This prevents a run of bad luck from escalating beyond a boundary you have chosen in advance, when your judgement was clearest. Loss limit reductions take effect immediately.
Place a cap on the total amount you can wager per session, per day, or per week. Wagering limits are particularly useful for sports bettors following high-volume markets like ICC tournaments, PSL T20 fixtures or international football — where the temptation to place multiple bets in quick succession is highest.
Set a maximum session duration and receive an on-screen notification when your time is up. You can also enable recurring reminders every 30, 60 or 90 minutes so that you stay conscious of how long you have been playing — regardless of whether you are in the middle of a live game or a live sports market.
Request a short-term break from gambling — from 24 hours up to 6 weeks. During a cooling-off period your account remains accessible for viewing your history, but all betting, depositing and game access is suspended. No promotional communications will be sent during this time. The cooling-off period cannot be shortened once activated.
Self-exclusion is a firm, longer-term commitment to stop gambling. Options range from 6 months to permanent account closure. Once self-exclusion is activated, it cannot be reversed during the chosen period. jilieo will also suppress all marketing to your email address and mobile number for the duration of the exclusion.
All limits and controls are managed directly from your jilieo account. No lengthy forms, no waiting periods for reductions — your safety tools are always one tap away.
Set financial boundaries before your first deposit or at any time from your account settings.
Control how long you play in a single sitting — ideal for late-night sessions during PSL or ICC live matches.
Request a short break from gambling. Takes effect immediately and cannot be shortened once set.
A binding long-term commitment to stop gambling on jilieo. Cannot be reversed within the chosen period.
jilieo is an adults-only platform. The minimum age to register, deposit and play is 18 years, or the higher minimum required by the operator or applicable license jurisdiction. We verify age during the KYC process and any account found to belong to a minor is immediately suspended.
jilieo uses a mandatory Know Your Customer (KYC) process to confirm the identity and age of every player before any withdrawal is processed. Players may also be asked to verify their age at any point following registration if there is reason to suspect that the account holder does not meet the minimum age requirement.
If you share a device with younger family members — something common across households in Karachi, Lahore, Islamabad and elsewhere in Pakistan — we strongly recommend using device-level parental controls and ensuring your jilieo account is protected by a strong, unique password that is not shared with anyone in your household.
Third-party parental control software can also be applied at the router or device level to restrict access to gambling websites for all users on a shared network. If you are a parent or guardian and believe a minor has accessed jilieo, please contact our support team immediately at [email protected].
Problem gambling rarely announces itself with a single dramatic moment. More often, it develops gradually — through small, barely-noticed changes in behaviour that accumulate over time. The questions below are not a clinical diagnostic tool, but they reflect the most common early indicators that gambling may be moving beyond healthy entertainment.
Be honest with yourself. If you answer yes to two or more of the following questions, we strongly encourage you to use one of the responsible gambling tools described on this page, or to reach out to an independent support organisation.
Your gambling appears to be within healthy limits. Continue setting deposit and session limits as a good habit.
There are early warning signs. Consider activating deposit limits, a cooling-off period, or contacting a support service.
Gambling may be causing serious harm. Please self-exclude immediately and contact an independent support organisation.
jilieo encourages players who are concerned about their gambling to reach out to independent organisations. These resources offer confidential guidance, free of charge.
A worldwide fellowship of people who share their experience, strength and hope with each other to recover from problem gambling. Meetings and online support are available internationally, including accessible resources for South Asian communities.
GamCare provides free information, support and counselling for problem gamblers and their families. Their online resources, live chat and helpline are available around the clock and can be accessed from Pakistan in English.
BeGambleAware operates a National Gambling Helpline and provides extensive free resources to help people make informed decisions about gambling, understand the risks, and find treatment when needed.
Our in-house support team is available 24/7 to assist with responsible gambling queries. Contact us at [email protected] to request account limits, a cooling-off period, or self-exclusion. We respond to all welfare-related requests as a priority.
Gordon Moody provides residential treatment, online therapy and support groups for people with severe gambling problems. Their programmes are among the most intensive available and are designed for those who need structured recovery support.
Problem gambling affects families too. Gam-Anon offers support specifically for friends and family members of people affected by gambling problems — providing a safe space to share experiences and find guidance.
Answers to the questions our players ask most often about staying safe on jilieo.
Responsible gambling is not a restriction — it is the foundation of a genuinely enjoyable experience. Set your limits, use the tools available, and play at a pace that stays within your means. When gambling is fun, everyone wins.