At jilieo, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how it is stored and protected, and the rights you hold over your information as a user of our platform.
These cards summarise our core data commitments. They do not replace the full Privacy Policy — please read all sections below carefully.
All personal data collected by jilieo is stored using industry-standard encryption. Access is restricted to authorised personnel only, and all data handling processes are reviewed regularly to maintain the integrity of your information.
jilieo collects only the personal data that is necessary for account operation, identity verification (KYC), payment processing and regulatory compliance. We do not collect or retain data beyond what is required for these stated purposes.
You have the right to access, correct, and request deletion of your personal data. jilieo provides clear channels for exercising these rights. Requests are handled promptly and in accordance with the applicable data protection framework.
jilieo does not sell your personal data to third parties for marketing purposes. Data is shared only with service providers directly required for platform operations — such as payment processors and KYC verification partners — under strict contractual obligations.
Payment information — including data related to methods familiar to Pakistani users such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — is processed securely. jilieo does not store full payment credentials on its own servers.
Personal data is retained only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once retention periods expire, data is securely deleted or anonymised in line with our data lifecycle policy.
This Privacy Policy ("Policy") describes how jilieo ("we", "us", "our", "the Platform") collects, uses, stores, discloses and otherwise processes personal data relating to individuals ("you", "your", "User") who access or use the jilieo website at https://jilieo.cam and all associated services, features and functionality.
jilieo is committed to handling your personal data with transparency, integrity and care. This Policy has been drafted to reflect our obligations under applicable data protection law in the jurisdiction in which the Platform is licensed and operated, and to give Users a clear and complete picture of how their information is managed.
By registering an Account, depositing funds, placing a bet or otherwise using the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not access or use the Platform.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
jilieo collects the following categories of Personal Data, depending on how you interact with the Platform:
When you create an Account, we collect: full legal name, date of birth, residential address, email address, chosen username and an encrypted password. This data is required to create and maintain your Account and to verify your eligibility to use the Platform.
Prior to processing a withdrawal, we collect copies of government-issued identity documents — such as a National Identity Card (CNIC), passport or driving licence — along with proof of address documents (utility bills, bank statements) and, where applicable, proof of payment method ownership. This data is required to comply with anti-money laundering obligations and to confirm that you meet the minimum age requirement of 18 years.
We collect transaction records including deposit amounts, withdrawal amounts, payment method references and transaction timestamps. Full payment credentials (such as complete card numbers or mobile wallet PINs) are processed by our payment service providers and are not stored on jilieo's own servers.
We collect data about how you use the Platform, including: pages visited, games played, bet history, session durations, search queries within the Platform, and interactions with promotional content. This data is used for account management, responsible gambling monitoring, fraud detection and service improvement.
We automatically collect certain technical information when you access the Platform, including: IP address, device type, operating system, browser type and version, screen resolution, referring URL, and unique device identifiers. This data is used for security monitoring, fraud prevention and Platform optimisation.
When you contact our support team — via email, live chat or any other channel — we retain records of that communication, including the content of messages and any attachments provided. This data is used to resolve your query, maintain support quality and comply with record-keeping obligations.
| Data Category | Examples | Purpose |
|---|---|---|
| Registration Data | Name, DOB, email, address | Account creation & eligibility |
| KYC Data | CNIC, passport, utility bill | Identity verification & AML compliance |
| Financial Data | Transaction records, PKR amounts | Payment processing & fraud prevention |
| Usage Data | Bet history, games played, session time | Service delivery & responsible gambling |
| Technical Data | IP address, device type, browser | Security & platform optimisation |
| Communications Data | Support chat logs, email correspondence | Customer support & record-keeping |
Personal Data is collected through the following channels:
jilieo processes your Personal Data only where there is a valid legal basis for doing so. The following table sets out the primary purposes of Processing and the corresponding legal basis for each:
Processing your Registration Data, Financial Data and Usage Data is necessary for the performance of the contract between you and jilieo — specifically, to create and maintain your Account, to process deposits and withdrawals, to settle bets and to deliver the gaming and betting services you have requested.
Processing your KYC Data is necessary to comply with anti-money laundering (AML) obligations, age verification requirements and record-keeping duties imposed by the licensing jurisdiction in which the Platform operates.
Processing Technical Data and Usage Data for fraud detection, security monitoring, responsible gambling oversight, and Platform improvement is carried out on the basis of jilieo's legitimate interests in maintaining a secure, fair and sustainable platform — provided that those interests are not overridden by your rights and interests.
Where jilieo sends you marketing communications — such as promotional emails, bonus notifications or event-based alerts — this is done on the basis of your consent, provided at the time of Account registration or updated at any time through Account communication preferences. You may withdraw consent for marketing communications at any time without affecting your Account.
jilieo does not sell, rent or trade your Personal Data to third parties for their own commercial or marketing purposes. Personal Data is shared only in the following limited and controlled circumstances:
We engage third-party service providers who process Personal Data strictly on our behalf and under our documented instructions, for purposes such as:
All Data Processors are bound by contractual obligations that restrict their use of your data to the specific services they provide to jilieo and require them to implement appropriate security measures.
jilieo may disclose your Personal Data to law enforcement agencies, regulatory authorities, courts or other public bodies where required to do so by law, court order, or in response to a lawful request. This includes disclosures required in connection with investigations into fraud, money laundering, match-fixing or other criminal activity involving your Account.
In the event of a merger, acquisition, restructuring or sale of jilieo's business or assets, Personal Data held by the Platform may be transferred to the acquiring entity as part of that transaction, subject to the same data protection commitments set out in this Policy.
jilieo's Platform is operated from a jurisdiction outside Pakistan. As a result, when you create an Account and provide Personal Data, that data is transferred to and stored on servers located outside your country of residence.
Where Personal Data is transferred to service providers located in countries that may not offer the same level of data protection as the licensing jurisdiction, jilieo takes appropriate safeguards to ensure that the transfer is lawful and that your data remains protected. These safeguards may include standard contractual clauses approved by the relevant data protection authority, or transfers to service providers who participate in recognised data transfer frameworks.
jilieo retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, regulatory obligation or legitimate business need. The following general retention principles apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.
jilieo implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:
jilieo uses cookies and similar tracking technologies to operate and improve the Platform, to remember your preferences and login session, and to support our fraud-prevention and responsible gambling monitoring capabilities.
You may manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair or prevent access to core Platform features. Detailed cookie settings are available within the Platform's cookie preference centre where supported.
Depending on the data protection law applicable in the jurisdiction in which the Platform is licensed, you may hold some or all of the following rights in relation to your Personal Data. jilieo respects these rights and has established processes to handle requests promptly.
Request a copy of the Personal Data jilieo holds about you and information on how it is being used.
Request correction of inaccurate or incomplete Personal Data held in your Account or KYC records.
Request deletion of your Personal Data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Request that jilieo restrict Processing of your data in certain circumstances, such as while the accuracy of that data is contested.
Where Processing is based on consent or contract, request a structured, machine-readable copy of your Personal Data.
Object to Processing carried out on the basis of legitimate interests, including Processing for direct marketing purposes.
To exercise any of the rights listed above, contact jilieo support with your Account details and a clear description of your request. We will acknowledge your request within a reasonable period and aim to respond fully within 30 days. Complex requests may require additional time, and you will be notified if an extension is necessary.
We may need to verify your identity before processing a rights request to ensure that Personal Data is not disclosed to, or altered at the direction of, an unauthorised person.
jilieo is strictly an adults-only platform. The minimum age to register an Account and use the Platform is 18 years of age, or the higher minimum required by the operator or applicable license jurisdiction. We do not knowingly collect Personal Data from individuals under the age of 18.
During the KYC verification process, we confirm that the account holder meets the minimum age requirement by reviewing a valid government-issued identity document. Any Account found to belong to an individual under the minimum age will be immediately suspended, all funds will be frozen and the matter will be handled in accordance with our legal obligations.
jilieo serves users across Pakistan — including in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — and has designed its platform for accessibility and usability in the Pakistani market. This section provides additional context specifically relevant to Pakistani users.
jilieo does not hold a license issued by any Pakistani authority. This Privacy Policy is not regulated by the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any provincial or federal Pakistani body. Pakistani data protection law is evolving; this Policy reflects the data protection standards of the jurisdiction in which jilieo is licensed.
References to Pakistani payment methods — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are provided as contextual references to methods familiar to Pakistani users. These references do not imply that those providers endorse jilieo, support gambling transactions, or are affiliated with the Platform in any way. Financial data related to transactions processed through these methods is handled by the relevant payment processors, not stored in full by jilieo.
You are solely responsible for ensuring that your use of the Platform, and the provision of your Personal Data to jilieo, complies with all applicable laws in your jurisdiction, including the Prevention of Gambling Act, 1977, and any applicable data protection or financial services regulations. This Policy does not constitute legal advice and is not a substitute for independent legal guidance.
jilieo reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered Users via the email address associated with their Account.
We encourage you to review this Policy periodically to stay informed about how we are protecting your data. Your continued use of the Platform following the posting of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the Platform and contact support to close your Account.
If you have any questions, concerns or requests relating to this Privacy Policy or the way jilieo handles your Personal Data, please contact our support team using the details below. We are committed to responding to all privacy-related enquiries in a timely and transparent manner.
Our support team is available to assist Users in English, and can also provide guidance in Urdu where required. Whether you are reaching out from Karachi, Lahore, Islamabad or anywhere else in Pakistan, we aim to handle your enquiry promptly and professionally.
When contacting us about a data protection matter, please include your registered Account username, the nature of your request, and any relevant details that will help us locate your records and respond accurately. We may need to verify your identity before actioning any request that involves access to, or modification of, Personal Data.
jilieo is built on the principle that you should always have visibility and control over your personal information. Here is a quick summary of what that means in practice.
At any time, you can request a full copy of the Personal Data jilieo holds about you. We will provide it in a structured, readable format within 30 days of your verified request.
You can withdraw your consent to receive promotional communications at any time through your Account settings. This will not affect your ability to receive essential service notifications.
If you wish to stop using jilieo, you can request Account closure at any time. Subject to legal retention periods, your Personal Data will be securely deleted following closure.
Now that you understand how we protect your data, explore everything jilieo has to offer — from Pakistan cricket betting and PSL markets to live dealer tables, slots, and instant games. Your account, your data, your control.